Ordering FAQ
Short answers to the questions we hear most from buyers. Product-specific minimums, production times and setup charges are on each product page.
About this site
Is this the Hub Pens website?
No. This site is run by BrandedItems, Inc., an authorized Hub Pens distributor in Tustin, California. Hub Pens makes the pens; we sell them decorated with your logo and manage your order from quote to delivery.
I am a promotional products distributor. Can I check a Hub order or get net pricing here?
No. We sell to end customers such as companies, schools, banks and nonprofits. For an order you placed with Hub, or for net pricing and samples, contact Hub Pens directly.
Can I buy a single pen, a few pens or refills?
No. We only sell decorated pens in quantity to businesses and organizations, and we do not stock refills or replacement parts. The refills page explains how to find a refill for a Hub pen you already have.
I have a pen with a logo on it. Can you tell me if it is a Hub pen?
Compare it with the photos in the Hub pen guide and on the product pages; the clip and barrel shape are the quickest way to tell. If you cannot find it, send a photo with your quote request and we will try to identify it or suggest the closest current model.
Minimums and pricing
What is the minimum order?
It depends on the pen: most plastic pens start at 250 pieces, most metal and soft-touch pens at 100, Cambridge Collection executive pens at 25 to 75, and pencils at 576. Each product page shows its minimum as the first row of the price table. In addition, orders from new non-corporate customers have a $1,000 order minimum, or a $250 processing fee for smaller runs.
What does the listed price include?
The decorated price includes the standard imprint in one location: a one-color imprint on printed pens, laser engraving on engraved pens. A second color, full color, a second engraved side or individual names add a run charge per piece, listed on the product page. Shipping is quoted separately.
Is there a setup charge?
Where Hub lists a setup charge for the standard imprint or for full color, it is shown on the product page. Your quote shows every charge before you approve the order.
Can I mix pen colors in one order?
Usually yes, as long as the imprint stays the same. Tell us the split by color when you ask for a quote and we will confirm it with Hub.
Artwork, proofs and production
What artwork do you need?
A vector file (.ai, .eps, .svg or .pdf) gives the sharpest print. If you only have a JPG or PNG, send it anyway and our art team will tell you whether it works.
Do I see a proof before production?
Yes. Every order gets a free digital proof showing your logo on the pen you picked, and nothing is printed until you approve it.
Can each pen have a different name?
On many metal pens, yes: Hub laser-engraves an individual name next to the logo for a run charge per pen. The product page shows whether the pen offers it, the price and the text limit. Send the names as a spreadsheet or list.
How fast can I get pens?
Hub produces most pens in 5 business days after proof approval; a few take 7 or 10, and the product page shows each one. Add shipping time to your address. If you have a hard event date, tell us when you ask for a quote.
Do you keep my artwork for reorders?
Yes. Send us the earlier order or invoice number and we can repeat the order with the same artwork.
Payment and shipping
How can I pay?
By card, invoice, purchase order, check or wire. First orders are paid in advance; net terms are set per client.
Do you ship to Canada and other countries?
International shipping, including Canada, can be arranged. Ask for a quote with the destination postal code and we will include freight; duties and taxes depend on the destination.
When can I reach you?
Our team works continental US hours, 6am to 5pm Pacific time. After you order, your account manager handles all communication by email.
Still have a question? Contact us or call 800-927-2630.